Frequently Asked Questions (FAQ)
How Do I Place an Order?
Browse our collections, select your preferred item and size, click “Add to Cart,” and proceed to checkout. You can check out as a guest or create an account for a faster future experience.
Can I Modify or Cancel My Order?
Orders can be modified or cancelled within 12 hours of placement. After that, orders enter processing and cannot be changed. Please contact us immediately at sales@archundiajewelries.com.
Do You Offer Gift Wrapping?
Yes! All our jewelry comes in our signature gift-ready packaging. Contact us if you’d like a personalized gift message included with your order.
What Materials Are Your Jewelry Pieces Made Of?
Our jewelry is crafted from premium materials including sterling silver, 14K and 18K gold, and ethically sourced diamonds. Each product listing specifies the exact materials used.
How Do I Care for My Jewelry?
- Store in a dry, cool place away from direct sunlight
- Remove jewelry before showering, swimming, or exercising
- Clean with a soft, lint-free cloth
- Avoid contact with perfumes, lotions, and harsh chemicals
- Have fine jewelry professionally cleaned once or twice a year
Are Your Diamonds Ethically Sourced?
Yes. We are committed to ethical sourcing and work only with suppliers who adhere to the Kimberley Process and responsible mining standards.
How Long Does Shipping Take?
Domestic orders arrive within 5–7 business days (standard) or 2–3 business days (express). International orders typically take 10–20 business days.
Do You Offer Free Shipping?
Yes! Free standard shipping on all orders over $100, worldwide.
Can I Track My Order?
Absolutely. Once your order ships, you’ll receive a tracking number via email. You can also view your order status in your account dashboard.
What Is Your Return Policy?
We accept returns within 30 days of delivery for eligible items in original, unworn condition. See our full Refund and Returns Policy for details.
How Long Does a Refund Take?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Do You Have a Physical Store?
Yes! Visit us at 9521 Westheimer Rd STE A, Houston, TX. Call ahead to confirm hours: +1 (321) 236 1530.
What Payment Methods Do You Accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely through trusted third-party processors.
Is My Payment Information Secure?
Yes. Our website uses industry-standard SSL encryption. We never store your credit card details — they are securely processed by our payment partners.
Do You Offer International Shipping?
Yes, we ship worldwide. International customers are responsible for any customs duties, taxes, and import fees.
What Should I Do If My Package Is Delayed or Lost?
Contact us at sales@archundiajewelries.com with your order number. We will work with the carrier to locate your package and, if necessary, arrange a replacement or refund.
Do You Offer Warranty on Your Jewelry?
Yes. All Archundia Jewelries pieces come with a 1-year limited warranty against manufacturing defects. Contact us with photos if you experience any issues.
Can I Purchase Jewelry as a Gift?
Absolutely! We offer beautiful gift-ready packaging and can include a personalized message. You can also add a gift receipt at checkout.
How Accurate Are the Colors and Images on Your Website?
We make every effort to display colors and details as accurately as possible. However, slight variations may occur due to different monitor settings and lighting. Natural gemstones may also have unique inclusions and color variations.
What If I Receive a Defective or Damaged Item?
Please contact us within 7 days of delivery with clear photos of the issue. We will arrange a free replacement or full refund at no extra cost.
Do You Restock Sold-Out Items?
We frequently restock popular items. You can sign up for restock notifications on the product page or contact us directly to inquire about availability.
How Can I Contact Customer Support?
Our dedicated support team is here to help. Reach out to us at: 📧 sales@archundiajewelries.com 📞 +1 (321) 236 1530
We typically respond within 1–2 business days.